Frequently Asked Questions
What is the return policy?
Returns are accepted within 14 days of delivery for unused watches in their original condition. Contact us to start the process.
What to do if my watch breaks?
If your watch breaks, contact us with your order details. If it’s under our 1-year warranty, we’ll repair or replace it. For out-of-warranty issues, we offer affordable repair options.
When will I get my order?
Our design process takes about 1 day, and crafting your watch typically takes 1–3 weeks. Once completed, we ship within 24 hours.
Where are your parts manufactured?
All our parts are sourced from trusted third-party manufacturers to ensure high quality, durability, and reliable performance in every watch.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How do I set the time?
1. Locate the Crown:
The crown is the small knob on the side of your watch case. It’s used for both winding and setting the time.
2. Gently Pull the Crown Out:
Pull the crown out one click to enter the time-setting position. Be careful not to force it, as this can damage the movement.
3. Turn the Crown to Set the Time:
Rotate the crown clockwise or counterclockwise to move the hands to the correct time.
Avoid setting the time backwards between 9 PM and 3 AM, as this could interfere with the date mechanism (if your watch has one).
4. Push the Crown Back In:
Once the correct time is set, gently push the crown back to its original position to secure it.
5. Wind the Watch:
While the crown is in its normal position, turn it clockwise about 20–30 times to fully wind the watch. You’ll feel slight resistance when it’s fully wound—stop at this point to avoid overwinding.
How do I adjust the watch size?
Visit the "Watch Care" page at the bottom of the website