Refund policy

The Watchsmith Return Policy

Thank you for choosing The Watchsmith. We want you to love your timepiece. If for any reason you are not completely satisfied with your purchase, our return policy is outlined below.

Eligibility for Returns

  • Returns are accepted within 30 days of the delivery date.
  • The item must be unused, unworn, and in its original condition with all tags, protective films, and packaging intact.
  • Proof of purchase (order confirmation or receipt) is required.
  • Customized or engraved watches are non-returnable unless defective.

Non-Returnable Items

  • Gift cards, final sale items, and customized products cannot be returned.
  • Watches showing signs of wear, misuse, or damage not caused by manufacturing defects are ineligible.

Return Process

  1. Contact us at thewatchsmithco@gmail.com with your order number to initiate the return.
  2. Once approved, you will receive return instructions.
  3. Ship the watch securely in its original packaging to the provided return address.
  4. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Refunds are processed to the original payment method within 5–10 business days of receiving and inspecting your return.
  • Shipping costs are non-refundable.

Defective or Incorrect Items

If you receive a defective or incorrect watch, please contact us immediately at thewatchsmithco@gmail.com. We will cover return shipping and ensure a replacement or full refund.

Contact Us:

For any questions regarding returns, please contact:

📧 thewatchsmithco@gmail.com